Accessibility
Toyota Pavilion at Concord strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, don't hesitate to get in touch with us before your visit at (925) 67-MUSIC (MAIN OFFICE PHONE) on Saturdays from 10am-2pm when our Box Office is open or PavilionBoxOffice@Livenation.com.
Arrival & Accessible entrances: Upon arrival, enter from Gate B to park in A-lot. Accessibility entrance is located in the middle of A-lot. Our main entrance and our Premium Seating entrance to Toyota Pavilion at Concord are also both fully accessible.
Restrooms: Restrooms located in the East Plaza, West Plaza, and the lawn have accessible facilities. We do not have any single-user restrooms available.
Concession Stands: All venue stands are accessible and located throughout the venue. If you need assistance, please ask a staff member. There is a guest service tent right inside the main gates.
Ticketing: Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
Lawn: Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. There is a path around the back edge of the lawn that has an accessible pathway.
Accessible Parking: Accessible Parking is located in A-lot. Enter from Gate B, follow signs to A-lot/Accessible parking. Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to use the rideshare drop off area in C-Lot, then enter through the main entrance. Accessible parking is subject to availability and first-come, first-served. Toyota Pavilion at Concord honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. If you need assistance with medication, we have Rock Med onsite to help. When you arrive, you can ask a gate supervisor to radio medical.
Dietary needs: Toyota Pavilion at Concord takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animals: At Toyota Pavilion at Concord, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Sign Language Interpretation: If you will need an interpreter for an event, please email your request to PavilionBoxOffice@livenation.com or by phone at 925-676-8742 com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show and include how many in your party need interpretation and the ticket type you have. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
Assistive Listening Devices: Assistive Listening Devices (ALDs) technology in Toyota Pavilion at Concord is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver. A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.
- Connect to Wi-Fi network Free_Fan_Wifi
- Download the Listen Everywhere app via the App Store
- Connect to the audio channel in the app
- Enjoy the show!
- Using this app will work in any area of Toyota Pavilion at Concord.
If you need an assisted listening device, call us at least two days before the event on 925-676-8742 and we’ll sort it out for you.
Mobility Storage: Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.