Frequently Asked Questions

• Clear plastic bags, no larger than 12" x 12" x 6"
• small wristlet or hand held wallet, no larger than 6" x 9"
• Picnic Food in clear 1 gallon size bag
• Factory Sealed plastic bottles 1 liter or less in size (nonalcoholic ONLY)
• Cameras are allowed, unless the Artist specifically does not allow (No professional, No detachable lenses)
• Small umbrellas or parasols
• Ponchos, rain coats
• Hats
• Seat cushions
• Small blankets 

• No bags (ONLY small wristlet or hand held wallet, no larger than 6" x 9" or Clear plastic bags, no larger than 12" x 12" x 6")
• No purses
• No Coolers or ice chests
• No picnic baskets
• No Video or Audio recording devices (Unless specifically allowed by the Artist)
• No Alcoholic beverages
• No cans or glass bottles
• No professional cameras (including ALL detachable lenses)
• No iPads or large tablets or laptops
• No selfie sticks
• No Drugs and Drug paraphernalia
• No Drones, remote control aircraft, remote control toys/cars
• No Balloons, flags or banners
• No Radios, TVs
• No Animals (with the exception of service animals)
• No Laser pointers
• No sharp or dangerous items (such as weapons, knives, spikes on jewelry, wallet chains, fireworks, mace, etc)
• No Tailgating (no consuming of food or beverage in the parking lot (before or after the show)
• No Re-entry
• No Lawn Chairs of any size
• Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia.
• Offensive clothing

You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs.

You can usually roll up 60-90 minutes before showtime, but check your specific event page for exact timings.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials for any changes.

We’re a cash-free venue. If you arrive without a debit or credit card, head to Guest Services right inside the main gate in the East Plaza and they’ll exchange cash for card (for free).

Find that coveted merch at our Concert Gear booths in the East and West Plazas. For some events, you’ll find extra booths throughout the venue.

Like many venues and other large places of assembly, The Toyota Pavilion at Concord has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. The Toyota Pavilion at Concord policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability. 

The Toyota Pavilion at Concord requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

There are a total of 4 entrance gates to the facility. Main Gate, West Gate, ADA Gates are available for use regardless of the ticket type. The Fast Lane gate is located to the right of main gate. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to A-lot. All guests using this gate must be VIP clients and have the appropriate ticket.

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental" or click here. 

Signs larger than 8.5" X 11" (inches) are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Toyota Pavilion at Concord's Box Office is open on Saturdays from 10am-2pm and on show days at 12pm.

If you have any questions, please email us at PavilionBoxOffice@livenation.com. 

Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets here.

Will call tickets are available for pickup at the box office located (2000 Kirker Pass Rd, Concord, CA). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.

Will call pick up is day of show only, beginning 90 mins before the show.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Changing tables are located in both Men's and Women's bathrooms located in the East and West Plazas.

Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Re-entry is not permitted at Toyota Pavilion at Concord. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening - you will not be allowed back in without a new ticket.

EXPECT EXTREMELY HIGH VOLUMES OF TRAFFIC. We recommend carpooling, or taking BART and the free shuttle from Concord BART station to the Box Office.

Parking Lots generally open 2 hours before show time. The FREE shuttle services generally begin when the parking lots open 2 hours before show time.

There are 3 gates to enter the Toyota Pavilion at Concord, off of Kirker Pass Road. 

• General Concert Parking enter through Gate A.
• Premier Parking (prepaid or to be purchased) enter through Gate B
• VIP and ADA enter through Gate C.
• Premier and RV/Limo/Bus Parking: Enter thru Gate B (second entrance off of Kirker Pass Road) Follow signs to Premier Parking.
• Drop offs and UBER drivers use Gate B, park in lot C.

Overflow parking will be available at Cal State Hayward, East Bay on our higher capacity events. With a FREE shuttle to the front gate.

Rideshare should enter through Gate B. Drop off areas are located in C-lot. Let parking staff know you're dropping someone off and they'll show you the way. Please pull all the way into C-lot to drop off or pick up riders. Please do not block the bus zone.

Yes!

From BART: Take BART to the Concord Station. Take the FREE Corinthian Shuttle to the Pavilion. Buses generally start 2 hours before paid admission concerts up to show time. Buses start returning to BART within 20 minutes after the concert. The last bus leaves about 30 minutes after the event.

Parking lots generally open an hour before the scheduled gate time. Check our social pages for day of show information. General admission parking comes with your ticket. If you want easier entry and exit, go for Premier Parking or VIP Parking.

Are you the responsible fan tonight? Toyota is providing free fountain sodas to guests that commit to be the designated driver for their party. Please visit the Information booth in either plaza on the day of show for more information.

No tailgating is allowed here at Toyota Pavilion at Concord. Save the party for inside!

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

Toyota Pavilion at Concord strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know. Learn about our accessibility options here.

For more questions, or information not mentioned at the link above, don't hesitate to get in touch with us before your visit at (925) 67-MUSIC (MAIN OFFICE PHONE) on Saturdays from 10am-2pm when our Box Office is open or PavilionBoxOffice@Livenation.com.

Accessible Parking is located in A-lot. Enter from Gate B, follow signs to A-lot/Accessible parking. Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to use the rideshare drop off area in C-Lot, then enter through the main entrance. Accessible parking is subject to availability and first-come, first-served. Toyota Pavilion at Concord honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

If you will need an interpreter for an event, please email your request to PavilionBoxOffice@livenation.com or by phone at 925-676-8742 com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show and include how many in your party need interpretation and the ticket type you have. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

Assistive Listening Devices: Assistive Listening Devices (ALDs) technology in Toyota Pavilion at Concord is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store
• Connect to the audio channel in the app 
• Enjoy the show! 
• Using this app will work in any area of Toyota Pavilion at Concord.

If you need an assisted listening device, call us at least two days before the event on 925-676-8742 and we’ll sort it out for you.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  If you need assistance with medication, we have Rock Med onsite to help. When you arrive, you can ask a gate supervisor to radio medical.

First Aid is located behind stage left doors. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to Guest Services Booth and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.