Frequently Asked Questions

• Clear plastic bags, no larger than 12" x 12" x 6"
• small wristlet or hand held wallet, no larger than 6" x 9"
• Picnic Food in clear 1 gallon size bag
• Factory Sealed plastic bottles 1 liter or less in size (nonalcoholic ONLY)
• Cameras are allowed, unless the Artist specifically does not allow (No professional, No detachable lenses)
• Small umbrellas or parasols
• Ponchos, rain coats
• Hats
• Seat cushions
• Small blankets 

• No bags (ONLY small wristlet or hand held wallet, no larger than 6" x 9" or Clear plastic bags, no larger than 12" x 12" x 6")
• No purses
• No Coolers or ice chests
• No picnic baskets
• No Video or Audio recording devices (Unless specifically allowed by the Artist)
• No Alcoholic beverages
• No cans or glass bottles
• No professional cameras (including ALL detachable lenses)
• No iPads or large tablets or laptops
• No selfie sticks
• No Drugs and Drug paraphernalia
• No Drones, remote control aircraft, remote control toys/cars
• No Balloons, flags or banners
• No Radios, TVs
• No Animals (with the exception of service animals)
• No Laser pointers
• No sharp or dangerous items (such as weapons, knives, spikes on jewelry, wallet chains, fireworks, mace, etc)
• No Tailgating (no consuming of food or beverage in the parking lot (before or after the show)
• No Re-entry
• No Lawn Chairs of any size
• Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia.
• Offensive clothing

You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs.

You can usually roll up 60-90 minutes before showtime, but check your specific event page for exact timings.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials for any changes.

We’re a cash-free venue. If you arrive without a debit or credit card, head to Guest Services right inside the main gate in the East Plaza and they’ll exchange cash for card (for free).

Find that coveted merch at our Concert Gear booths in the East and West Plazas. For some events, you’ll find extra booths throughout the venue.

Like many venues and other large places of assembly, The Toyota Pavilion at Concord has a "no pets" policy. However, Live Nation's policy explicitly permits guests with disabilities who use dogs as service animals. The Toyota Pavilion at Concord policy, consistent with ADA's revised guidelines, defines "service animal" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability. 

The Toyota Pavilion at Concord requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

There are a total of 4 entrance gates to the facility. Main Gate, West Gate, ADA Gates are available for use regardless of the ticket type. The Fast Lane gate is located to the right of main gate. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to A-lot. All guests using this gate must be VIP clients and have the appropriate ticket.

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental" or click here. 

Signs larger than 8.5" X 11" (inches) are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

If a purchase you made during your visit to Toyota Pavilion at Concord, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 925.676.8742. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.